Terms & Conditions

  • General Policy

Due to our automated system, orders are automatically submitted to our Momax Distribution Center as soon as they are captured online. Please note, we are unable to cancel or modify orders 12 hours after submitting the order. We appreciate your patience and understanding. Shipping cost and delivery times will be calculated at checkout.

  • Information Updated

Momax customers live all across the globe, so we can ship to anywhere with a letterbox. For P.O. boxes outside Australia and Europe, please use the regular shipping option at checkout (our team of trained delivery owls aren’t allowed in government buildings just yet).

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

  • Trademarks Registration

We offer express delivery to most locations with tracking available. Expedited shipping is generally 1–3 working days for the US, UK and Australia, and anywhere from 3–8 working days for other countries. If you live down a remote trail in suburban district, please allow a bit of extra time.

​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

  • Copyright

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Momax will not be responsible for any customs and duties charged to a customer. If you’d like to find out more, please email our support team at eshop@momax.net or us via the Contact Us page.

  • Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information 1 –2 days thereafter.