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Welcome to Momax support

Contact Us


1-Year Limited Warranty
(Momax online & official retail stores)

Contact Details

Head Office: Unit A, 4/F, 10 Cheung Yee Street, Cheung Lung Industrial Building, Lai Chi Kok, Kowloon, Hong Kong

Hong Kong Office Hours:
Monday to Friday: 09:00-19:00
Saturday: 09:00-15:00
Sunday & Public Holidays: Closed

Email: cs@momax.net
Facebook Inbox: @momaxhk
Phone: (+852) 2402 3186
WhatsApp: (+852) 9136 4889

Frequently Asked Questions

Shipping & Delivery

A:   We offer 2 types of shipping (Worldwide Standard & Expedited Shipping)

Worldwide Standard Shipping: Orders will be delivered by the national postal service of the destination country.

For shipping outside the United States, you might be required to sign on the package to receive the item. Thus, please make sure to enter an address where someone will be available to receive the package during business hours.

Expedited shipping: Orders will be shipped using UPS delivery service. The shipping fee may vary depending on the destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

A:   Our shipping provider requires all addresses be written in English characters. So we look up the English version of your address using an address validation service.

A:   The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.

A:   No, sorry. We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates.

Returns & Exchange

A:   For any unwanted order, please be advised that 15% restocking fee will be applied on return and shipping fees are non-refundable

Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.

Returns on customized item(s) for reasons other than Momax error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).

A:   Our Official Momax Amazon stores will have the same great 30-Day Returns policy.

If you would like to make a request for an Amazon return please contact our Amazon Team using the Amazon Returns Center by clicking here.

A:   At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.

Please refer to our Return Guidelines above for instructions on how to return your product.

A:   We do not offer return label service at this time. Please note that customers are responsible for all the fees involved for returning items. 

Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

A:   We're sorry that any online orders' returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.