Shipping & Delivery
Power Bank Policy
All Lithium Ion products such as power banks require a special shipping arrangement and are not eligible for free shipping. The shipping cost will be calculated on checkout.
Estimated Shipping Time
Our automated system means your order gets sent straight to our Momax Distribution Center as soon as you place it online. Just keep in mind that once 12 hours have passed, we cannot cancel or change the order anymore.
The shipping cost and delivery lead time will all be shown to you when you checkout - no surprises there!
Worldwide Standard Shipping
Momax can deliver to any address with a mailbox. For P.O. boxes outside of Australia and Europe, please select the regular shipping option at checkout. Please note that our delivery team is not yet permitted access to government buildings.
We typically dispatch orders within 2 business days. Delivery times vary based on the shipping service and destination. Regular postal delivery ranges from 7 to 14 business days, depending on the shipping address.
If you fail to pick-up your parcel or refuse to clear customs and duties (if any) during delivery, your parcel may return back to us and you will be responsible for any additional fees needed to re-ship your order, you will also be responsible for any return or custom fees due on your order.
Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or you have provided the incorrect location address.
The type, quantity and weight of your package may vary, and as such, costs may vary. Shipping costs also vary depending on your location. To get a shipping quotation, please add your selected items to your shopping cart and enter your address in the checkout page.
Please let us know if you have any other questions. We are committed to getting your Momax order to you as efficiently as possible.
Expedited Shipping
Momax offers express delivery with tracking to most locations. Expedited shipping typically arrives within 3-5 business days for the United States, United Kingdom, and Australia. For other countries, the delivery time frame is generally 4-8 business days. If your address is located in a more remote or rural area, please allow for additional transit time.
In a limited number of regions worldwide, we do not currently provide an express shipping option. This is due to the unreliable nature of express delivery services in those areas, or the lack of viable expedited shipping alternatives available.
Customs Fees
Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Momax will not be responsible for any customs and duties charged to a customer. If you’d like to find out more, please email our support team at eshop@momax.net or us via the Contact Us page.
Backorders
If any items within your order are temporarily out of stock, your full order will be held until all products are available for shipment. This policy applies to both international and domestic orders. Once your complete order has been dispatched, you will receive the associated tracking information within 1-2 business days.
Please note that while we make every effort to maintain comprehensive inventory levels, occasional stock shortages may occur from time to time. In such instances, we will work diligently to source the remaining items and finalize your order as promptly as possible.
If you have any questions or require further assistance regarding the status of your order, please feel free to contact our customer service team. We are dedicated to providing you with a seamless and satisfactory purchasing experience from start to finish.
Returns & Exchanges
Returns
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), or wish to return an unwanted order, please contact cs@momax.net as we would love to help you refund your purchase if returned within 30 days of delivery.
Returns without prior communication with us will not be accepted.
There are a few things to note:
- The return shipping isn't covered
- Refunds need to be sent to the original purchaser's method of payment
- All items must be returned in original condition and in the original Momax packaging
- 15% restocking fee will be applied on returns on unwanted gifts upon returned inspection
Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via cs@momax.net.
Exchanges
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please reach out to cs@momax.net for help.
Frequently Asked Questions
Shipping & Delivery
A: We offer 2 types of shipping (Worldwide Standard & Expedited Shipping)
Worldwide Standard Shipping: Orders will be delivered by the national postal service of the destination country.
For shipping outside the United States, you might be required to sign on the package to receive the item. Thus, please make sure to enter an address where someone will be available to receive the package during business hours.
Expedited shipping: Orders will be shipped using UPS delivery service. The shipping fee may vary depending on the destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.
A: Our shipping provider requires all addresses be written in English characters. So we look up the English version of your address using an address validation service.
A: The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.
A: No, sorry. We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates.
Returns & Exchange
A: For any unwanted order, please be advised that 15% restocking fee will be applied on return and shipping fees are non-refundable.
Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.
Returns on customized item(s) for reasons other than Momax error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
A: Our Official Momax Amazon stores will have the same great 30-Day Returns policy.
If you would like to make a request for an Amazon return please contact our Amazon Team using the Amazon Returns Center by clicking here.
A: At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please refer to our Return Guidelines above for instructions on how to return your product.
A: We do not offer return label service at this time. Please note that customers are responsible for all the fees involved for returning items.
Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
A: We're sorry that any online orders' returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.