Shipping & Delivery
Power Bank Policy
All power bank products with lithium ion battery require expedited shipping internationally (higher cost than standard shipping). There will be a note on the product page if the product falls under this policy.
Estimated Shipping Time
Due to our automated system, orders are automatically submitted to our Momax Distribution Center as soon as they are captured online. Please note, we are unable to cancel or modify orders 12 hours after submitting the order. We appreciate your patience and understanding. Shipping cost and delivery times will be calculated at checkout.
Worldwide Standard Shipping
Momax customers live all across the globe, so we can ship to anywhere with a letterbox. For P.O. boxes outside Australia and Europe, please use the regular shipping option at checkout (our team of trained delivery owls aren’t allowed in government buildings just yet).
We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.
Expedited Shipping
We offer express delivery to most locations with tracking available. Expedited shipping is generally 3-5 working days for the US, UK and Australia, and anywhere from 5-10 working days for other countries. If you live down a remote trail in suburban district, please allow a bit of extra time.
In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.
Customs Fees
Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Momax will not be responsible for any customs and duties charged to a customer. If you’d like to find out more, please email our support team at eshop@momax.net or us via the Contact Us page.
Backorders
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information 1 –2 days thereafter.
Returns & Exchanges
Returns
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), or wish to return an unwanted order, please contact cs@momax.net as we would love to help you refund your purchase if returned within 30 days of delivery.
Returns without prior communication with us will not be accepted.
There are a few things to note:
- The return shipping isn't covered
- Refunds need to be sent to the original purchaser's method of payment
- All items must be returned in original condition and in the original Momax packaging
- 15% restocking fee will be applied on returns on unwanted gifts upon returned inspection
Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via cs@momax.net.
Exchanges
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please reach out to cs@momax.net for help.
Frequently Asked Questions
Shipping & Delivery
A: We offer 2 types of shipping (Worldwide Standard & Expedited Shipping)
Worldwide Standard Shipping: Orders will be delivered by the national postal service of the destination country.
For shipping outside the United States, you might be required to sign on the package to receive the item. Thus, please make sure to enter an address where someone will be available to receive the package during business hours.
Expedited shipping: Orders will be shipped using UPS delivery service. The shipping fee may vary depending on the destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.
A: Our shipping provider requires all addresses be written in English characters. So we look up the English version of your address using an address validation service.
A: The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.
A: No, sorry. We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates.
Returns & Exchange
A: For any unwanted order, please be advised that 15% restocking fee will be applied on return and shipping fees are non-refundable.
Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.
Returns on customized item(s) for reasons other than Momax error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
A: Our Official Momax Amazon stores will have the same great 30-Day Returns policy.
If you would like to make a request for an Amazon return please contact our Amazon Team using the Amazon Returns Center by clicking here.
A: At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please refer to our Return Guidelines above for instructions on how to return your product.
A: We do not offer return label service at this time. Please note that customers are responsible for all the fees involved for returning items.
Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
A: We're sorry that any online orders' returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.