1. Shipping & Delivery Policy

• Processing & Dispatch: Orders are typically processed within 2–3 business days (excluding weekends and holidays). Delivery times begin once your order has been dispatched.
• Delivery Time: For eligible non-power-bank products, estimated delivery times are 5–8 business days for the United States and 5–12 business days for the United Kingdom via Expedited Shipping. Power banks and battery pack products require 7–14 business days for delivery to both the United States and the United Kingdom. For other international destinations, estimated delivery is generally 7–14 business days. Delivery times may vary depending on flight availability, customs clearance, local carrier conditions, and destination.
• Shipping Destinations & Restrictions: We deliver to addresses with a valid mailbox. For P.O. Boxes outside of Australia and Europe, please select Regular Shipping. Our delivery partners are not permitted access to government buildings.
• Remote & Rural Areas: Additional shipping fees may apply to remote, rural, or unserviceable locations. MOMAX reserves the right to cancel orders if an address cannot be serviced by our delivery partners. In such cases, we will contact you to discuss alternative solutions before cancellation.
• Address Accuracy: MOMAX is not responsible for packages shipped to incorrect addresses provided by the customer, or where the recipient has moved or is unknown at the delivery address.
• Free Shipping – United States & United Kingdom: Free shipping is available on orders of USD $50 or more to the United States and United Kingdom, including eligible power banks and battery pack products. Orders below USD $50 are subject to applicable shipping charges calculated at checkout.
  
• Free Shipping – Other Countries & Regions: For destinations outside the United States and United Kingdom, free worldwide shipping is available on eligible orders of USD $125 or more. Orders below USD $125 are subject to applicable shipping charges calculated at checkout.
• Expedited Shipping: Eligible non-power-bank products shipped to the United States and United Kingdom use Expedited Shipping, with estimated delivery of 5–8 business days to the United States and 5–12 business days to the United Kingdom.
• Power Bank Shipping: Due to transportation requirements for battery products, power banks and battery pack products are not eligible for Expedited Shipping. Estimated delivery time is 7–14 business days to both the United States and United Kingdom. Power banks remain eligible for the applicable free-shipping offer when the order meets the required threshold.

2. Customs, Import Taxes & Duties

• Additional Charges: Import taxes, duties, and customs fees may be applied by your local authorities. These are not included in your Momax order total or shipping fees.
• Recipient Responsibility: As the recipient, you are responsible for paying these charges directly to the customs office. Momax does not cover or reimburse these fees.
• Unclaimed Parcels: If you fail to pick up your parcel or refuse to clear customs, it may be returned to us. In such cases, you will be responsible for all return fees, customs charges, and additional costs required to re-ship your order.

3. Order Modifications & Cancellations

• The Cut-off: Once an order has entered the dispatch process, no modifications or cancellations can be made. Please ensure all order details and shipping information are correct before completing your purchase.
• In-Transit Changes: If the parcel is already with the courier, Momax cannot redirect it. The recipient must contact the local courier directly for any redirection requests.

4. Returns & Warranty

At Momax, we maintain a strict quality control process. To ensure efficiency in international logistics:

• Final Sale Policy: Once shipped, all sales are final. We do not accept returns or refunds for "change of mind" or customer selection errors.
• Faulty or Incorrect Items: If your product is faulty or we sent the wrong order, please contact cs@momax.net within 30 days of delivery.
• Return Conditions:Prior Communication: Returns without prior approval from cs@momax.net will not be accepted.Condition: Items must be returned in their original condition and original Momax packaging.Fees: Return shipping is not covered. A 15% restocking fee will be applied upon inspection of returned items.Refunds: Approved refunds will be issued to the original purchaser's payment method.
• Exchanges: We do not offer an exchange program. We recommend returning the item for a refund and placing a new order.
• Warranty: All products come with a 1-year international warranty. For support, please contact cs@momax.net.

5. Lost or Non-Delivered Parcels

• Packages Marked as "Delivered":
  If tracking shows "Delivered" but you haven't received the parcel, please contact us for assistance regarding the available carrier information; however, it is the recipient's responsibility to contact the local courier directly to investigate the delivery status or coordinate a change of delivery address.
  If a delivery error or loss is officially confirmed by the carrier, Momax will arrange a one-time complimentary reshipment.
  Momax is not responsible for lost or stolen packages once confirmed as delivered by the carrier.
  
• Parcels Stalled in Transit:
  If tracking is confirmed lost by our logistics partners before reaching its destination, we will arrange a reshipment. We do not provide monetary refunds for delivery issues.