Fold Stand - Travel Computer Stand

Shipping & Delivery

• Estimated Shipping Time

Due to our automated system, orders are automatically submitted to our Momax Distribution Center as soon as they are captured online. Please note, we are unable to cancel or modify orders 12 hours after submitting the order. We appreciate your patience and understanding. Shipping cost and delivery times will be calculated at checkout.

• Worldwide Standard Shipping

Momax customers live all across the globe, so we can ship to anywhere with a letterbox. For P.O. boxes outside Australia and Europe, please use the regular shipping option at checkout (our team of trained delivery owls aren’t allowed in government buildings just yet).

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

• Expedited Shipping

We offer express delivery to most locations with tracking available. Expedited shipping is generally 1–3 working days for the US, UK and Australia, and anywhere from 3–8 working days for other countries. If you live down a remote trail in suburban district, please allow a bit of extra time.

​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

• Customs Fees

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Momax will not be responsible for any customs and duties charged to a customer. If you’d like to find out more, please email our support team at eshop@momax.net or us via the Contact Us page.

• Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information 1 –2 days thereafter.

Returns & Exchanges

• Returns

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted order, please contact cs@momax.net as we would love to help you refund your purchase if returned within 30 days of delivery.

Returns without prior communication with us will not be accepted.

There are a few things to note:

• The return shipping isn't covered
• Refunds need to be sent to the original purchaser's method of payment
• All items must be returned in original condition and in the original Momax packaging
• 15% restocking fee will be applied on returns on unwanted gifts upon returned inspection

Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via cs@momax.net.

• Exchanges

At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.

Please reach out to cs@momax.net for help.

Warranty Terms & Conditions

• 1 Year Limited Warranty

Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. This warranty covers all functional aspects of the Product under normal use. Only original, unaltered, and unmodified materials and workmanship are covered by the Warranty. The warranty applies only for the products obtained and purchased from Momax retailers or Momax official website.

Momax cannot be held liable for any indirect, incidental, or consequential losses arising from the use of its products. The entire liability of Momax and its suppliers shall be strictly and unequivocally limited to the price you paid for the product. In order to make a warranty claim, you need to have purchased your Momax through our website or one of our authorized re-sellers, and you must provide proof of purchase.

• How do I make a claim?

Please email our support team at cs@momax.net with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

• Maintenance service

If repair service is needed, you may require to send the defective product back to Momax Repair Center for inspection. Upon determining the issue, Momax will repair or replace the product under the warranty policy and you will shoulder the shipping fee for returning the product back to your address.

OUR WARRANTY POLICY

Our manufacturer’s warranty is not intended to change or limit your right under the laws of the country in which you purchased Momax product. Momax does not warrant and is not responsible for any other product or device made by anyone other than Momax.

If a material or workmanship defect arises with regards to any Momax product and a valid claim is received within the Warranty Period, we will at our discretion:
(i) repair the Momax product using new or refurbished parts;
(ii) replace the Momax product with a new or refurbished Momax product; or
(iii) refund the purchase price of the defective Momax product. You may also have other legal rights under the applicable local consumer protection law.

This Limited Warranty does not apply to any third-party software configuration content or links, regardless of whether the third-party software configuration content or links are included in the product or downloaded to the product, and whether installed, assembled, shipped or delivered. To the extent permitted by applicable law, Momax does not guarantee that any product will meet your requirements or that it can be used in combination with any hardware or software applications provided by third parties. Momax also does not guarantee that the operation of the software will be uninterrupted. or no errors or defects in the software are correctable or will be corrected.

We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed. Should a dispute between you and Momax arise on the option to choose, the final decision is at the discretion of Momax. Products covered by our manufacturer’s warranty may not be replaced in case its production is suspended, or materials and parts may not be available any longer. In this situation Momax may opt to offer a credit for the amount paid for the original products. The products purchased at final discounted price in regard to discontinuation and/or liquidation of inventory on Momax website or at the stores of our authorized retailers are sold “as is” and no returns, replacement or warranty will be provided.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Momax expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Momax shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Momax product. For the avoidance of doubt, the limited warranty does not cover damage that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g., dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any non-electronic, electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Momax product.

• Important Statements

All parts or equipments of the product which have been replaced by Momax shall become the property of Momax.

Momax Repair Center reserves the right to charge a maintenance fee if it is found that the product requiring warranty is not covered by this limited warranty. Please be sure to make backups or keep written records of all important content and data stored in your product, because such content and data may be lost or damaged during the use, repair or replacement of the product. Store the content or data on the product to the extent permitted by applicable laws. In no event shall Momax be liable, express or implied, for any damage or loss arising from the loss or damage.

WARRANTY GOVERNING LAW

The Warranty is governed by the laws of the Hong Kong Special Administrative Region. The Warranty shall not affect any additional rights that you may have under the laws of the jurisdiction where the Product was bought and governing the sale of consumer goods.

• Customer

The person owning the Product, here above referred as “you”.

• Momax

The company Newstar Communication Co., Ltd. (trading as “Momax” or “Momax Smart”), a company incorporated in Hong Kong and having its registered office at Unit A, 4/F, 10 Cheung Yee St., Cheung Lung Industrial Building, Lai Chi Kok, Kowloon, Hong Kong, affiliated companies and assignees.

• Product

The Momax product that is:
(i) accompanied by this warranty and
(ii) that is bought directly from Momax or from an authorized dealer (this does not apply to used or refurbished purchases).