Product Warranty

Warranty terms

The warranty period starts from the day the end user purchases the product。

Except for protection products, most of MOMAX’s licensed products in Hong Kong have a two-year original factory warranty from the date of purchase. Household electrical appliances have a one-year factory warranty (see the attached table on the next page for details). Within the specified warranty period from the date of purchase, if If the product is damaged or malfunctioned, it is confirmed by the company's technicians that it has occurred under normal use. The company will provide free maintenance services提供免費維修服務。


Maintenance service

Customers from Hong Kong, China, Macau, China客:

If customers find any problems with the product after purchasing MOMAX products, they can directly contact MOMAX customer service center心。

If repair service is necessary, please bring the product and the purchase receipt to the MOMAX customer service center in person, or send the defective product to the MOMAX customer service center by courier/mail for inspection. If it is confirmed that the product cannot operate normally due to physical reasons, MOMAX customer service The center will repair or replace the product. If the customer chooses to send or receive the product by courier/mail, the shipping fee will be borne by the user用家方面承擔。


Chinese customers:

Please refer to this page in Simplified Chinese


Overseas Customers Hong Kong, China, Macau, China Outside Mainland China內地以外)

Please contact the distributors in the area or contact us MOMAX in Hong Kong。


warranty requirements

When making a warranty claim, the customer must provide or produce示:

a) Product (or affected part);

b) The original unamended and legible purchase receipt which must clearly show the name of the seller, the date of purchase, the type of product, or its serial number. If this is not provided, the company reserves the right not to provide repair services or may charge for related repairs維修收取費用。

c) The limited warranty does not apply to:

d) 1. This Limited Warranty does not apply to any third-party software configuration content or links, regardless of whether the third-party software configuration content or links are included in the product or downloaded to the product, and whether installed, assembled, shipped or delivered. To the extent permitted by applicable law, MOMAX does not guarantee that any product will meet your requirements or that it can be used in combination with any hardware or software applications provided by third parties. MOMAX also does not guarantee that the operation of the software will be uninterrupted. or no errors or defects in the software are correctable or will be corrected何缺陷均是可糾正的或將得到糾正。

2. This limited warranty does not apply to:

a) normal wear and tear

b) Transportation costs for the product between the end user and the MOMAX customer service center

c) Defects due to rough handling

d) Defects or damages caused by improper use of the product include defects or damages caused by not following MOMAX's warnings or instructions on the product (such as the use stated in the MOMAX user manual))

e) Wrong operation such as illegal connection of power supply and the infiltration of water and dirt into the product causing damage to the product產品

f) Product damage due to irresistible accidents or natural disasters

g) Other actions beyond the reasonable control of MOMAX

3. If MOMAX reasonably judges that the product has been opened, modified or repaired or repaired by anyone other than MOMAX Customer Service Center, unauthorized parts or product serial numbers, accessories, date codes or IMEI/ESN have been tampered with or are difficult for any reason This limited warranty does not apply if the保證將不適用。

4. If the product has been exposed to moisture or extreme temperature or environmental conditions, or has been exposed to rapid changes in the aforementioned conditions, or has been corroded and oxidized, or been sprayed by food or liquid, or affected by chemicals, the battery This limited warranty does not apply if there is a short circuit or damage限保證將不適用。


Other Important Statements

All parts or other equipment of products which have been replaced by MOMAX shall become the property of MOMAX。
MOMAX Customer Service Center reserves the right to charge fees if it is found that the product requiring warranty is not covered by this limited warranty利。
Please be sure to make backups or keep written records of all important content and data stored in your product, because such content and data may be lost or damaged during the use, repair or replacement of the product. Store the content or data on the product to the extent permitted by applicable laws. In no event shall MOMAX be liable, express or implied, for any damage or loss arising from the loss or damage of擔任何責任。


maintenance policy

The warranty period of each product category is as follows. During the warranty period, new products will be replaced to customers according to the situation. Customers need to show the seller's receipt at the time of purchase.收據。

^DL18, DL8, DTA5, DTC5 are 3-year warranty; DL30, DL31, DL32, DL33, DL50 are 5-year warranty
#QU1 warranty period is 24 months
*Protective products, if there is any problem in the range mentioned above, will be refunded with a voucher within 7 days

Hotline: (852) 24023186
Whatsapp(852) 913648899
Facebook @momaxhkk
Instagram @momax_hkk
Customer Service Center Room A, 4/F, Cheong Lung Industrial Building, 10 Cheung Yee Street, Lai Chi Kok, Kowloon, Hong Kong室
Opening Hours Monday to Friday: 09:00-19:00 Saturday, Sunday and Public Holidays: Closed 休息