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1. Shipping & Delivery Policy

• Processing & Dispatch: Orders are typically processed within 2-3 business days (excluding weekends and holidays). Once dispatched, most international orders take 7-14 business days for delivery, subject to flight availability and customs clearance.
  
• Shipping Destinations & Restrictions: We deliver to any address with a valid mailbox. For P.O. Boxes outside of Australia and Europe, please select Regular Shipping. Our delivery partners are not permitted access to government buildings.
  
• Remote & Rural Areas: Additional shipping fees may apply to remote, rural, or unserviceable locations. Momax reserves the right to cancel orders if an address is unreachable by our couriers. In such cases, we will contact you to discuss alternative solutions prior to cancellation.
  
• Address Accuracy: 
  Momax takes no responsibility for packages shipped to incorrect addresses provided by the customer, or cases where the recipient has moved or is unknown at the address.
  
• Free Shipping & Exceptions: 
  * Enjoy FREE Standard Shipping on orders over $125 USD.Lithium-Ion Products: All Power Banks and lithium-ion products require special shipping arrangements and are excluded from free shipping promotions due to specialized international battery handling and air freight regulations. Shipping costs for these items will be calculated at checkout.
  
• Express Shipping: 
  For expedited delivery, please contact cs@momax.net immediately after ordering for a custom quote.

2. Customs, Import Taxes & Duties

• Additional Charges: 
  Import taxes, duties, and customs fees may be applied by your local authorities. These are not included in your Momax order total or shipping fees.
  
• Recipient Responsibility: 
  As the recipient, you are responsible for paying these charges directly to the customs office. Momax does not cover or reimburse these fees.
  
• Unclaimed Parcels: 
  If you fail to pick up your parcel or refuse to clear customs, it may be returned to us. In such cases, you will be responsible for all return fees, customs charges, and additional costs required to re-ship your order.

3. Order Modifications & Cancellations

• The Cut-off: 
  Once an order has entered the dispatch process, no modifications or cancellations can be made. Please ensure all order details and shipping information are correct before completing your purchase.
  
• In-Transit Changes: 
  If the parcel is already with the courier, Momax cannot redirect it. The recipient must contact the local courier directly for any redirection requests.

4. Returns & Warranty

At Momax, we maintain a strict quality control process. To ensure efficiency in international logistics:

• Final Sale Policy: 
  Once shipped, all sales are final. We do not accept returns or refunds for "change of mind" or customer selection errors.
  
• Faulty or Incorrect Items: 
  If your product is faulty or we sent the wrong order, please contact cs@momax.net within 30 days of delivery.
  
• Return Conditions:
  Prior Communication: 
  Returns without prior approval from cs@momax.net will not be accepted. Condition: Items must be returned in their original condition and original Momax packaging.
  Fees: 
  Return shipping is not covered. A 15% restocking fee will be applied upon inspection of returned items.
  Refunds: 
  Approved refunds will be issued to the original purchaser's payment method.
  
• Exchanges: 
  We do not offer an exchange program. We recommend returning the item for a refund and placing a new order.
  
• Warranty: 
  All products come with a 1-year international warranty. For support, please contact cs@momax.net.

5. Lost or Non-Delivered Parcels

• Packages Marked as "Delivered":
  If tracking shows "Delivered" but you haven't received the parcel, please contact us for assistance regarding the available carrier information; however, it is the recipient's responsibility to contact the local courier directly to investigate the delivery status or coordinate a change of delivery address.
  If a delivery error or loss is officially confirmed by the carrier, Momax will arrange a one-time complimentary reshipment.
  Momax is not responsible for lost or stolen packages once confirmed as delivered by the carrier.
  
• Parcels Stalled in Transit:
  If tracking is confirmed lost by our logistics partners before reaching its destination, we will arrange a reshipment. We do not provide monetary refunds for delivery issues.

Warranty Terms & Conditions

• 1 Year Limited Warranty

Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. This warranty covers all functional aspects of the Product under normal use. Only original, unaltered, and unmodified materials and workmanship are covered by the Warranty. The warranty applies only for the products obtained and purchased from Momax retailers or Momax official website.

Momax cannot be held liable for any indirect, incidental, or consequential losses arising from the use of its products. The entire liability of Momax and its suppliers shall be strictly and unequivocally limited to the price you paid for the product. In order to make a warranty claim, you need to have purchased your Momax through our website or one of our authorized re-sellers, and you must provide proof of purchase.

• How do I make a claim?

Please email our support team at cs@momax.net with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

• Maintenance service

If repair service is needed, you may require to send the defective product back to Momax Repair Center for inspection. Upon determining the issue, Momax will repair or replace the product under the warranty policy and you will shoulder the shipping fee for returning the product back to your address.

OUR WARRANTY POLICY

Our manufacturer’s warranty is not intended to change or limit your right under the laws of the country in which you purchased Momax product. Momax does not warrant and is not responsible for any other product or device made by anyone other than Momax.

If a material or workmanship defect arises with regards to any Momax product and a valid claim is received within the Warranty Period, we will at our discretion:
(i) repair the Momax product using new or refurbished parts;
(ii) replace the Momax product with a new or refurbished Momax product; or
(iii) refund the purchase price of the defective Momax product. You may also have other legal rights under the applicable local consumer protection law.

This Limited Warranty does not apply to any third-party software configuration content or links, regardless of whether the third-party software configuration content or links are included in the product or downloaded to the product, and whether installed, assembled, shipped or delivered. To the extent permitted by applicable law, Momax does not guarantee that any product will meet your requirements or that it can be used in combination with any hardware or software applications provided by third parties. Momax also does not guarantee that the operation of the software will be uninterrupted. or no errors or defects in the software are correctable or will be corrected.

We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed. Should a dispute between you and Momax arise on the option to choose, the final decision is at the discretion of Momax. Products covered by our manufacturer’s warranty may not be replaced in case its production is suspended, or materials and parts may not be available any longer. In this situation Momax may opt to offer a credit for the amount paid for the original products. The products purchased at final discounted price in regard to discontinuation and/or liquidation of inventory on Momax website or at the stores of our authorized retailers are sold “as is” and no returns, replacement or warranty will be provided.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Momax expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Momax shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Momax product. For the avoidance of doubt, the limited warranty does not cover damage that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g., dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any non-electronic, electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Momax product.

• Important Statements

All parts or equipments of the product which have been replaced by Momax shall become the property of Momax.

Momax Repair Center reserves the right to charge a maintenance fee if it is found that the product requiring warranty is not covered by this limited warranty. Please be sure to make backups or keep written records of all important content and data stored in your product, because such content and data may be lost or damaged during the use, repair or replacement of the product. Store the content or data on the product to the extent permitted by applicable laws. In no event shall Momax be liable, express or implied, for any damage or loss arising from the loss or damage.

WARRANTY GOVERNING LAW

The Warranty is governed by the laws of the Hong Kong Special Administrative Region. The Warranty shall not affect any additional rights that you may have under the laws of the jurisdiction where the Product was bought and governing the sale of consumer goods.

• Customer

The person owning the Product, here above referred as “you”.

• Momax

The company Newstar Communication Co., Ltd. (trading as “Momax” or “Momax Smart”), a company incorporated in Hong Kong and having its registered office at Unit A, 4/F, 10 Cheung Yee St., Cheung Lung Industrial Building, Lai Chi Kok, Kowloon, Hong Kong, affiliated companies and assignees.

• Product

The Momax product that is:
(i) accompanied by this warranty and
(ii) that is bought directly from Momax or from an authorized dealer (this does not apply to used or refurbished purchases).