FAQ

1. I'd like to buy a MOMAX product, but have many questions on how it works. How can I get more information?
Please visit www.momax.net for latest product information or contact MOMAX customer service at cs3@momax.net and we'll be happy to assist.
2. I have a question about my MOMAX product. Who should I contact?
For general enquiries or questions about all MOMAX products, please contact customer service at cs3@momax.net.
3. What kind of warranty do I get on my MOMAX product?
For any defect, in the judgment of our technician, caused under normal use, we offer free repair within 12 months of purchase at the discretion of our company. A valid warranty card and original purchase invoice must be presented upon request of warranty service.
4. How can I get replacement for accessories in case of loss?
You can contact us by email at cs@momax.net
5. What kind of devices can MOMAX power bank support?
Most of MOMAX power bank are universal which means it can charge up most of the USB-powered devices, either with the cable included in our product package or with the original cable of your device. However, different mobile device manufactures offering different charging cable and different mobile devices have different charging standard needs to comply with. Therefore, we suggest to use the cable included in our product package or original USB cable included with your mobile device to charge your devices.
6. How can I tell when MOMAX power bank is fully charged?
Most of our power banks are designed with LED battery indicators. In general, when all the indicators are on, it means the battery is fully charged. For details, please refer to the user manual in the product package. 

Power Display
- 4 lights on, indicating the remaining battery capacity is 100%
- 3 lights on, indicating the remaining battery capacity is around 75%
- 2 lights on, indicating the remaining battery capacity is around 50%
- 1 light on, indicating the remaining battery capacity is around 25%
- 1 light flashing, indicating the remaining battery capacity is under 10%. MOMAX power bank is needed to be charged immediately.
7. What is 1-take USB Port?
This patent technology allows user to plug in the USB cable freely in either way.
8. What is AutoMax?
Most of MOMAX power bank is equipped with AutoMax function. AutoMax maximizes charging speed according to charging requirement, which provides high speed charging for electronic devices.
9. What is Plug and Go?
Most of MOMAX power bank is equipped with Plug and Go function. It will charge the device automatically once you plug the cable in, shut down and switch to power-saving mode within 25 seconds when no device is connected.
10. What is Qualcomm® Quick Charge 2.0™?
Qualcomm® Quick Charge 2.0™ is the next generation of fast charging technology for devises powered by Qualcomm® processors. A Quick Charge 2.0™ charger can charge a QC2.0 compatible phone to 60% in 30 minutes (based on a 3300mAh battery). Our latest models such as UM1S, UC1 and IP52 are Quick Charge 2.0™ compatible devices.
11. What is USB Type C?
USB Type C is not just a new development. It's a new standard. It promises high speed data transmission, ease of use and universality. It can be applied to all sorts of devices such as smartphones, tablets, laptops, digital cameras, or anything that traditionally connects via USB.
12. What are the benefits of Type C cables?
Reversible Connector. The USB Type C, or Type-C connector is user friendly. There's no up or down orientation so it works regardless of which way you plug it in.

Truly universal. It works with smartphones, tablets, laptops, digital cameras, or anything that traditionally connects via USB.

It's fast. Type C cable can transfer data up to 480Mbps.

Our latest models DTC1, DTA1 & DTAF1 are Type C cables.
1. I cannot take pictures with the MOMAX Bluetooth remote control and the "MOMAX cam" App.
You may check the following issues:
(1) Whether the phone Bluetooth is turned on and paired
Please turn on the Bluetooth;, press the middle button of the remote for 3 seconds; the blue light flashes in 1 second frequency; enter the Bluetooth pairing mode, search for equipment; display name for this device is "MOMAX BR03" or "MOMAX BR04" ; connect the remote, , LED lights go out. (Note: Bluetooth connection may affect the function of the keyboard, which can be restored after disconnecting the remote.)
(2) Whether it is switched to camera mode
Pressing the up and down button for 1 second after connecting the remote, you can freely switch between camera and multimedia mode. In multimedia mode, the camera function is not available; in camera mode, the remote control no longer works for the multimedia player.
2. MOMAX cam App cannot take pictures after updating OS version (both iOS and Android included).
When the new OS update is released, MOMAX software has been synchronized to update at the same time. Different phone models compatibility performance may vary in this period. Stay tuned for the latest updates on official website and the Facebook.